In this guide
In this guide, you’ll learn exactly how to:
- Create your Grab Merchant account step-by-step
- Properly configure your listing to boost visibility and performance
- Avoid the most common beginner mistakes
Step 1 – Create Your Grab Merchant Account
1.1 Go to the official merchant portal
Choose your country (Thailand, Singapore, Vietnam, etc.) and begin the sign-up process.
You’ll need to provide:
- Restaurant name and address
- Business registration documents or operating license
- Valid ID or passport of the business owner
- Photos of your restaurant or kitchen (for cloud/dark kitchens)
1.2 Submit and verify your application
Once submitted, Grab will review your documents.
Approval time: Usually 3–5 business days.
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Step 2 – Set Up Your Listing Correctly (for Visibility)
Setting up your profile the right way is essential if you want customers to find and order from you.
2.1 Use a keyword-rich business name
- Bad: “Mama’s Kitchen”
- Good: “Mama’s Thai BBQ & Fried Rice – Bangkok”
✓ Include your cuisine type and signature dish
2.2 Choose the right categories and tags
Select 1–3 food categories that match your menu. Add sub-tags if available.
2.3 Write a strong, SEO-friendly description
Include your best dishes, cooking style, and searchable keywords like “spicy,” “halal,” or “vegan.”
Example: “Authentic Thai street food – papaya salad, grilled chicken, mango sticky rice. Spicy, fresh, and made to order.”
2.4 Upload scroll-stopping photos
- Use high-quality, well-lit food images
- Avoid blurry or dark photos
- Show packaging if offering delivery sets
2.5 Set correct opening hours and delivery zone
Make sure your listed hours and coverage area are accurate to avoid losing visibility.
Step 3 – Quick Tips for a Strong Start
- 🎯 Offer a small promo during your first 7 days
- ⭐ Add a QR code in delivery bags to encourage reviews
- 📊 Track performance using the Grab Merchant Dashboard